Delivery

All about our delivery services

• Our carriers
• Delivery costs
• Can I collect my order from a pick-up point?
• I don't live far away, can I pick up my order at your premises?
• My order includes several products, will I receive them all at the same time and via the same carrier?
• Delivery areas

I need help with the transport company

• I paid for specific delivery service but they arrived late
• The carrier did not honour the delivery promise, what can I do?
• I haven't been contacted to arrange delivery yet
• Can I ask the carrier to leave the package in a safe place in my absence?
• I have contacted the carrier and they have informed me that the package is lost/broken.
• If nobody is home to receive the delivery, what will happen?

See all 7 articles

I need help with my order

• My parcel is shown as delivered, but I never received it
• When should I expect my order to be delivered?
• Delivery of my order has been delayed
• My package has been sent back, what should I do?
• My order arrived incomplete
• The tracking shows my delivery as stuck, what should I do?

See all 9 articles

How can I change or cancel my order?

• What happens if I don't respond to the request to book a delivery date?
• Can I cancel my order?
• Can I change the delivery address on my order?
• Can I postpone my delivery date?
• Can I change my order?