The following damage and premature deterioration is not covered under the sweeek warranty policy and are not considered manufacturing defects.
Applicable For All Products
Commercial use - sweeek products are designed for domestic use only.
Failure to comply with the guidance regarding care, maintenance, assembly, storage and maximum weight in the user manual. Defects or damage caused by improper use, storage or poor maintenance are not covered.
Damage caused by modifications or repairs by the customer or a third party contracted by the customer.
Damage or accidents resulting from shock, fall, negligence, lack of supervision or maintenance.
Damage caused by the transportation of the product, other than the initial delivery from sweeek to the customer's delivery address.
Damage related to weather or climate conditions, unless the item is sold as weatherproof.
Any damage or breakage of glass that is not indicated at the time of delivery.
For all indoor products, the warranty is void if the product has been used outdoors.
Interior Sofas
Deformation of the cushion.
Stains caused by accidental damage or spillages.
Discolouration or photodegradation, including sun damage and the use of incorrect cleaning products.
Natural variations in colour, texture, and grain (wood/leather).
Splitting of wood, as it can shrink, expand and crack as it adapts to the environment.
Armchairs
Misuse such as standing/jumping on chair, placing heavy objects on it beyond its weight capacity.
Stains caused by accidental damage or spillages.
Discolouration or photodegradation, including sun damage and the use of incorrect cleaning products.
Natural variations in colour, texture, and grain (wood/leather).
Bookcases and Shelving Units
Failure to follow aftercare instructions, including the weight capacity as stated on the user's manual.
Decorative Items
Natural variations in colour, texture, and grain (wood/leather).
Exposure to environments it was not designed for, like direct sunlight.
Garden Sofa (wood)
Natural characteristics of wood variations in the appearance, such as knots, colour variations, or grain patterns. These are considered normal.
Failure to follow maintenance instructions, such as leaving the product out in extreme weather conditions without proper protection or if it was not cleaned and treated as recommended.
Garden Sofa (polyrattan)
Natural characteristics of polyrattan. Variations in the appearance of polyrattan, such as slight colour variations or texture irregularities.
Slight variation over time. Polyrattan weave ranges may show colour variations based on sunlight levels.
Polyrattan naturally sags during warmer weather. The rattan can melt under certain conditions, such as extreme heat sources or magnification during warmer weather (melting rattan is not covered under warranty).
Garden Sofa (aluminium)
Natural characteristics of aluminium, including minor blemishes or variations in finish. These are considered normal.
Defects or damage caused by failure to follow care guidelines, including cleaning and protection of the sofa. Such as exposure to extreme weather conditions that it wasn't designed to withstand.
Sun Loungers & Deckchairs
Damage caused by exposure to harsh weather conditions without proper protection.
The use of abrasive cleaners or not following care instructions.
Garden Armchairs & Chairs
Damage caused by exposure to harsh weather conditions without proper protection.
The use of abrasive cleaners, or not following care instructions.
No garden furniture cushions should be left under the protective sofa cover at any time, any damage such as mould or mildew that appears on cushions left under our covers will not be covered under warranty.
Garden Tables
The use of abrasive cleaners.
Damage caused by leaving furniture outside during winter without a cover.
Not using an appropriately waterproof cover to protect the table.
Normal age discolouration (wood).
Any damage to the mechanism caused by excessive force applied (extendable tables).
Garden Furniture Covers
Covers ripped through force or cut by scissors.
Fading and discolouration caused by exposure to direct sunlight.
BBQs
The use of abrasive cleaners, not cleaning it regularly, or not following care instructions.
Accidental damage or misuse, such as using it in a way that exceeds its intended purpose.
Damage caused by exposure to the elements, grease fires, insects, weather or hail.
Damages caused by not covering the BBQ. It must be covered when not in use.
Pergolas & Gazebos
Damage caused by chemicals, detergents or similar substance.
Damage due to extreme weather conditions, falling objects, or improper use.
Damage due to incorrect installation.
Privacy Screens
Damage caused by extreme weather conditions, falling objects, or improper use.
Parasols
Damage due to extreme weather conditions, falling objects, or improper use.
Discolouration caused by improper storage or from not using a cover.
Normal wear and tear such as splitting, discolouration, fading or cracking resulting from exposure to sunlight or other natural elements, oils, fluids or chemicals.
Failure to follow maintenance guidelines, including if the parasol has been overtightened.
Complimentary parasol covers included with the item will not be covered under warranty, unless it is damaged or missing upon arrival and inspection.
Parasol Covers
Covers ripped through force or cut by scissors will not be replaced.
Covers may endure some fading when exposed to direct sunlight, colour fading is considered a normal wear and tear.
Complimentary parasol covers included with the item will not be covered under warranty, unless it is damaged or missing upon arrival and inspection.
Patio Heaters
Misuse or negligence, such as using the heater in a way that it wasn't designed for, or neglecting to perform required maintenance.
Normal wear and tear, including burners, igniters, or certain electrical components.
Improper installation.
Fire Pits
Using it in a way that it wasn't designed for, or neglecting to perform required maintenance.
Normal wear and tear, including burners, ignition systems, or certain metal components.
Improper installation.
Artificial Grass
Improper installation including inadequate surface preparation, incorrect use of adhesives, or improper seaming.
Failing to properly care for and maintain the artificial grass as per the manufacturer's recommendations.
Using it for activities that it wasn't designed for or neglecting to follow recommended care procedures.
Accidental damage.
Gardening & Storage
Misuse or negligence, such as overloading the box beyond its weight capacity, using it for purposes it wasn't designed for.
Normal wear and tear, such as hinges, latches, or certain structural components.
Improper Installation.
Trampolines & Accessories
The warranty does not cover personal injury or losses due to improper assembly or maintenance.
Scratches, dents, marks or other visible surface wear on the product.
Fading of the product material from exposure to sunlight.
Mould or stains caused by moisture and leaves.
Using tools, equipment, products, and components not sold by sweeeek.
Surface and flash rust.
Garden Swings
Normal wear and tear, such as the replacement of ropes, chains, or certain structural components.
Electric Ride-On Cars
Overloading the car with too much weight, using it in a way it wasn't designed for, or neglecting to perform required maintenance.
Normal wear and tear, such as the replacement of tires, batteries, or certain electrical components.
Improper charging, if the ride-on car is not charged according to the manufacturer's guidelines.
Hot Tubs & Spas
Improper installation. This might include inadequate surface preparation, incorrect electrical wiring, or improper plumbing.
Damage caused by not following recommended water chemistry guidelines.
Normal wear and tear such as the replacement of filters, jets, or certain electrical components.
Improper chemical use, including cleaning products.
The use of non-standard accessories or components.
Poultry Coops & Runs
Misuse or neglect, including not providing proper cleaning, protection from the elements, or securing the coop/run against predators.
Pest infestations (such as termites or rodents) due to inadequate maintenance or improper storage.
Normal wear and tear include fading, minor surface scratches, or other cosmetic issues.
If the coop/run is not stored or transported in accordance with the manufacturer's recommendations, resulting in damage.
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